The installer prices up the job in the same way as any other project excluding the supply of the heat pump and cylinder. We will then create a proposal for the supply and installation of the complete system. We pride ourselves in supporting quality installations and therefore do not put a cap on labour rates.

Each installation is viewed on its own merit and the funding is calculated based on the proposed Renewable Heat Incentive income.

The customer contributes the difference between the proposed funding amount and the cost associated to the supply and installation of the system. The installation fee will vary depending on the manufacturer.

Yes - we have developed a funding calculator which provides an estimate of the costs, customer contribution and savings.

We aim to pay the installation costs within seven days of the installation being approved under MCS. However, for this to happen the installer is required to have completed all relevant paperwork for the system.

As the assigned Ofgem Approved Investor we will enter into an MCS and Assignment of Rights contract with the customer. This contract will include the installer’s labour quote and proposed system specification.

The installer and their customer will agree timescales, which will then be added to the contractual agreement. It is the installer's responsibility to then advise us when they require equipment to be on site*.

*Please allow sufficient lead times for delivery.

As the assigned Ofgem Approved Investor, we take full responsibility for the system design, specification and installation. We supply the main system components directly to the customer and include the installers proposed costs within our proposal. In addition, we complete all relevant paperwork e.g. required MCS documentation and consumer code contractual agreements.